物業管理支援服務合約四月展開
New Property Management
Support Services Contract Commencing in April

為進一步提升服務質素及改善營運效率,領匯引進新商場前線服務合約,就服務水平定出清晰具體的指標及要求,多方面提升質素,緊貼顧客及商戶的需要,包括為商舖商戶提供舖面清潔,以及點對點廢物收集服務等。員工將有更多技能提升機會及相關培訓,例如加強他們對傷殘人士及其需要的認識等。新服務承辦商會詳細審視物業實際需要,妥善編配人手。另外績效管理亦會加強,特設扣分制及罰則,維持高服務質素。

服務合約並分兩期進行。我們早前先就32份服務合約招標,並收到逾200份標書,第一期合共六間服務商獲批物業管理支援服務合約,包括現有的四個保安服務商,增加合約商數目有助良性競爭及互相評比。新合約於4月1日展開,為期兩年。

新服務商繼續履行領匯的一貫承諾,為保安及清潔職工提供有薪休假日及飯鐘。保安員可享八小時工作制,在生活及工作之間有更佳平衡。部分商場配合新合約實施需更換服務商,新任服務商亦已優先聘用現職工友,讓熟悉社區、勤奮工作的員工繼續在原有物業服務公眾。就轉換商場服務商涉及前線職工的人事安排,領匯跟香港兩大主要工人權益團體分享了有關情況。對於領匯清楚掌握員工需要,及早安排新服務商跟現職工洽商加盟,並直接跟職工保持緊密溝通,讓他們安心的工作;工人團體代表梁先生十分讚賞。另一團體代表余女士亦指出,領匯推出「神秘顧客評核計劃」方向正確,有助提升員工服務水平。

To further enhance service quality and improve operation efficiency, The Link is introducing new frontline service contracts that set out clear, specific targets on service standards. While the new contracts will meet the needs of customers and tenants more closely, they will also give frontline staff more skill-enhancement and training opportunities. New service contractors will review the actual needs of the properties meticulously and deploy manpower optimally. With regard to performance management, a point deduction system with penalty clauses will be put in place as part of the performance appraisal system to maintain high service quality. New service contractors will continue to offer paid rest days and meal breaks to security and cleaning staff. Security guards will continue to enjoy eight-hour work shifts for a better work-life balance.
承辦商員工心聲
承辦商員工心聲
盧凱莎
天盛商場顧客服務助理
神秘顧客評核計劃得獎員工
Sasha Lo
Customer Service Assistant of Tin Shing Shopping Centre
Awardee of Mystery Shopper Programme
盧凱莎 天盛商場顧客服務助理 神秘顧客評核計劃得獎員工 Sasha Lo Customer Service Assistant of Tin Shing Shopping Centre Awardee of Mystery Shopper Programme
「我在這個商場工作了一年半,跟附近的街坊及顧客都很熟絡,顧客的認同一直是我工作的原動力,更能為我帶來正能量。曾為在商場迷路的小孩尋回其家長,焦急的家長『一聲多謝』最為令我印象深刻。我很高興新公司提供在原來崗位上工作的機會,期望在新公司領導下讓我有更好的發展。」

"I am acquainted with customers and people in the neighbourhood. Customers' appreciation of my work keeps me motivated and gives me positive energy. I hope I will have even better prospects under the leadership of the new contractor."

李煥好
瀝源廣場護衞員
服務瀝源近七年
Li Woon-ho
Security Guard serving at Lek Yuen Plaza for nearly seven years
李煥好 瀝源廣場護衞員 服務瀝源近七年 Li Woon-ho Security Guard serving at Lek Yuen Plaza for nearly seven years
「我很高興年屆退休之齡,亦可順利獲新公司安排在服務七年的商場繼續工作,不用為轉職徬徨。新公司亦給予晉升,日後責任將更加重大,期望善用過去經驗,當遇上突發事故時能從速處理,為大家提供合意的服務。工作維持原來八小時更制,使我有更多時間兼顧家庭生活。對新加入這行業的朋友,我的建議是先要做好自己本份。」

"Even though I am at retirement age, I was hired by the new contractor to continue my service at the mall, where I have been working for seven years. The new contractor also offered me a promotion and I will have greater responsibilities. I look forward to providing excellent service to everyone."


領匯開市吉日 開年午宴招待商戶
The Link Celebrates Chinese New Year with Tenants at Spring Gathering

除了別出心裁的「單車輪 舞火龍」活動外,領匯亦於年初八(1月30日) 假樂富廣場舉行「領匯新春開市吉日」,與一眾商戶及顧客慶祝龍年來臨。我們更首次在開市儀式後設午宴招待過百位商戶代表及小商戶,答謝各位一直以來對領匯的支持,與領匯攜手改善營商環境,並為顧客提供優質的購物體驗。

領匯於新春舉行形形式式的推廣,帶動重點商場人流,較去年同期錄得約兩成升幅,商戶整體生意額亦較去年同期上升約兩成。

The Link celebrated the Year of The Dragon with its tenants at a Spring Gathering in Lok Fu Plaza on 30 January, 2012. The lunch reception was held for tenants to thank them for their continuous support over the years. The concerted efforts of The Link and its tenants bring about a better business environment and offer customers a first-class shopping experience.

領匯行政總裁王國龍 (左六)、首席財務總監張利民 (右五)、藝人陳豪 (右六)及商戶代表為「領匯新春開市吉日」主持開市儀式,祝願所有商戶在新的一年生意興隆、財源廣進!George Hongchoy, CEO of The Link (sixth from left), Andy Cheung, CFO (fifth from right), actor Moses Chan (sixth from right) and representatives from tenant associations officiated at the spring gathering, wishing for prosperous business for all tenants.
領匯行政總裁王國龍 (左六)、首席財務總監張利民 (右五)、藝人陳豪 (右六)及商戶代表為「領匯新春開市吉日」主持開市儀式,祝願所有商戶在新的一年生意興隆、財源廣進!
George Hongchoy, CEO of The Link (sixth from left), Andy Cheung, CFO (fifth from right), actor Moses Chan (sixth from right) and representatives from tenant associations officiated at the spring gathering, wishing for prosperous business for all tenants..
商戶中獎行好運,笑逐顏開。The lucky tenant was having great fun.
商戶中獎行好運,笑逐顏開。
The lucky tenant was having great fun.

遊戲要求大家隨手秤出1288克的糖果,寓意「易發、易發」,結果由樂富廣場經營中西藥房的羅永德(左一)秤出的結果最接近1288克,勝出遊戲。
The player who could take out 1288 grams of candies without measuring the weight would be the winner of the game. Law Wing-tak (first from left), who runs a dispensary shop at Lok Fu Plaza, was able to take out an amount of candies weighing closest to 1288 grams and won the big prize.
遊戲要求大家隨手秤出1288克的糖果,寓意「易發、易發」,結果由樂富廣場經營中西藥房的羅永德(左一)秤出的結果最接近1288克,勝出遊戲。
The player who could take out 1288 grams of candies without measuring the weight would be the winner of the game. Law Wing-tak (first from left), who runs a dispensary shop at Lok Fu Plaza, was able to take out an amount of candies weighing closest to 1288 grams and won the big prize.
嘉賓與金龍醒獅合照,「領頭彩 匯福氣」!Guests with the golden dragon and the dancing lion.
嘉賓與金龍醒獅合照,「領頭彩 匯福氣」!
Guests with the golden dragon and the dancing lion.


大新領匯 HAPPY VISA卡
開心消費
Dah Sing The Link Happy Visa Card
Brings Greater Shopping Joy


信用卡消費優惠有助刺激消費,為小商戶締造商機。領匯與大新銀行去年9月推出的「大新領匯Happy Visa卡」,深受消費者歡迎,至今發卡量已過萬張。Happy 卡於今年初繼續增加商場覆蓋點,由6個商場擴展至14個商場,令更多顧客及商戶受惠。

顧客憑「大新領匯Happy Visa卡」到「開心商戶」消費簽賬,可享高達3倍現金回贈及額外免費一小時泊車等,此等優惠最為直接實際,讓顧客消費更盡情,亦為商戶創造更多商機。

The Link and Dah Sing Bank jointly launched "Dah Sing The Link Happy Visa Card" in September last year. More than 10,000 cards have already been issued. This year Happy Card has extended the coverage from 6 shopping malls to 14 in total, benefiting more customers and merchants.


大新領匯 HAPPY VISA卡

現時領匯旗下商場的「開心商戶」已超過600間,涵蓋衣、食、住、行各層面。此外,大新銀行為領匯商戶推出「超抵」信用卡收單服務,優惠包括豁免收卡機安裝費、按金及每月最低交易手續費、特惠交易佣金1.9%等,令更多商戶受惠。There are currently over 600  "Happy Merchants ", covering all daily consumption categories. To provide more offers to the merchants of The Link, Dah Sing Bank offers  "favorable " credit card acquiring service in which merchants can enjoy various privileges, e.g. waiver on card terminal deposit, installation fee and monthly minimum transaction charge and preferential merchant discount rate at 1.9%.
現時領匯旗下商場的「開心商戶」已超過600間,涵蓋衣、食、住、行各層面。此外,大新銀行為領匯商戶推出「超抵」信用卡收單服務,優惠包括豁免收卡機安裝費、按金及每月最低交易手續費、特惠交易佣金1.9%等,令更多商戶受惠。

There are currently over 600 "Happy Merchants", covering all daily consumption categories. To provide more offers to the merchants of The Link, Dah Sing Bank offers "favorable" credit card acquiring service in which merchants can enjoy various privileges, e.g. waiver on card terminal deposit, installation fee and monthly minimum transaction charge and preferential merchant discount rate at 1.9%.

3 倍現金回贈
600間領匯「開心商戶」遍布下列14個領匯商場︰
  • 樂富廣場
  • 黃大仙中心
  • 龍翔廣場
  • 慈雲山中心
  • 小西灣廣場
  • 太和廣場
  • 禾輋廣場
  • 頌富廣場
  • 蝴蝶廣場
  • 頌安商場
  • 南豐廣場
  • 樂富廣場
  • 秀茂坪商場
  • 厚德商場
領匯為每位「開心商戶」加強推廣宣傳,顧客在這些商舖用 Happy 卡消費,可獲 3 倍現金回贈。
領匯為每位「開心商戶」加強推廣宣傳,顧客在這些商舖用 Happy 卡消費,可獲 3 倍現金回贈。
我係開心商戶 3 倍現金回贈
衣食住行
600間領匯「開心商戶」遍布下列14個領匯商場


11/12年度中期年報 獲國際設計金獎
Interim Report 11/12 Wins International Design Award

領匯擁有多元化的行業商戶組合,並為商戶提供一個良好的營商環境。我們的 2011/12 度中期年報設計,利用不同的顏色調子,呈現商戶互融及領匯的承諾。該報告更榮獲國際性獎項 Mercury Excellence Awards 2011/12 度中期報告組別的設計金獎。

得獎中期年報的創作概念以沾上彩色顏料的油畫掃作貫穿,除了勾畫出色彩斑斕的彩虹外,豐富的色彩圖案亦寓意領匯將為商戶、股東及各持份者繪畫出更豐盛多姿的未來。

The design of The Link's Interim Report 2011-12 features a brush painting various colours at the same time, representing the fusion of tenants and The Link's pledge. This interim report won the Gold Award in the Design Category of Interim Reports at the Mercury Excellence Awards 2011/12.
THE LINK REAL ESTATE INVESTMENT TRUST, INTERIM REPORT 2011/2012


大元街市故事閣揭幕 人情依舊環境更好
Tai Yuen Market's Wall of Fame Unveiled
Neighbourly Feelings in Enhanced Premises


領匯為旗下鮮活街市進行翻新優化,服務大埔街坊30餘年的大元街市率先換上新貌。我們特別在街市設立「大元街市三十年故事閣」大型壁貼,讓街坊、商戶及社區人士重溫大元街市的歲月點滴。

為進行大元街市的優化工程,我們特意到外國汲取經營鮮活街市的設計及營運經驗,並注入多項新元素,包括重新設計佈局,令街市環境更開放透明;又為個別特定行業的檔口增設獨立通風系統、加建地下喉管,改善經營模式等。我們更聘請街坊作「親善大使」,解答街坊買餸疑問。

此外,有見電子付款消費是零售業的大趨勢,我們替商戶安裝八達通付款設施,減少零錢往還,令交易過程更衞生便捷。全新的八達通買餸體驗提升了商戶的競爭力及營運效率,令學生、年輕夫婦、外籍僱傭等不常到街市的顧客,亦轉到大元街市買餸購物,成功為商戶廣開客路。

大元街市的八達通每月付款宗數及平均交易額均錄得持續增長,反映電子付款廣受顧客歡迎,現時已有九成商戶安裝八達通付款設施。優化後的大元街市更奪得亞洲管理學會2011年亞洲企業社會責任獎的「卓越環保大獎」,引證優化項目的成功。

我們有計劃把電子付款概念引入其他街市,現正進行翻新工程的何文田愛民街市將是第二個試點。

Under The Link's initiative of fresh market enhancement, Tai Yuen Market, which has been serving Tai Po district for over 30 years, recently had a face-lift. As part of the process, The Link launched the "Thirty Years of Tai Yuen Market" Wall of Fame there. The large-scale wall showcases interesting stories about the Market, bringing back good memories shared by both tenants and residents.

領匯首席財務總監張利民(左二)及八達通行政總裁張耀堂(中)為「大元街市三十年故事閣」主持剪綵揭幕儀式。
Andy Cheung, CFO of The Link (second left) and Sunny Cheung, CEO of Octopus (middle), jointly officiated at the unveiling ceremony of the  "Thirty Years of Tai Yuen Market " Wall of Fame.
領匯首席財務總監張利民(左二)及八達通行政總裁張耀堂(中)為「大元街市三十年故事閣」主持剪綵揭幕儀式。
Andy Cheung, CFO of The Link (second left) and Sunny Cheung, CEO of Octopus (middle), jointly officiated at the unveiling ceremony of the "Thirty Years of Tai Yuen Market " Wall of Fame.



水族館店主黃太及其子黃嘉樂:Tenant Mrs Wong & her son 「大元街市翻新工程很有心思,為商戶提供非常好的銷售環境。引入八達通更能把業務再推高峰。」 "The renovation of Tai Yuen Market was done with much intuition and thought, creating a very good retail environment. The launch of the Octopus service will further boost business here."
水族館店主
黃太及其子
黃嘉樂:
Tenant
Mrs Wong &
her son
「大元街市翻新工程很有心思,為商戶提供非常好的銷售環境。引入八達通更能把業務再推高峰。」
"The renovation of Tai Yuen Market was done with much intuition and thought, creating a very good retail environment. The launch of the Octopus service will further boost business here."

翻新後加盟的「老店」店主高先生:Tenant Mr Ko 「大元街市剛完成優化工程,翻新後更見整齊光猛又乾淨,舖面亦開揚;加上街市位處於大埔市中心,地點正中方便,人流暢旺,故我亦加盟大元街市營業」。 "After the renovation, the Market is now tidier, the lighting is better, and the shop fronts have become more open. It is centrally located in Tai Po with great accessibility that draws footfall, I also join in Tai Yuen as tenant."
翻新後加
盟的「老
店」店主
高先生:
Tenant Mr Ko

「大元街市剛完成優化工程,翻新後更見整齊光猛又乾淨,舖面亦開揚;加上街市位處於大埔市中心,地點正中方便,人流暢旺,故我亦加盟大元街市營業」。
"After the renovation, the Market is now tidier, the lighting is better, and the shop fronts have become more open. It is centrally located in Tai Po with great accessibility that draws footfall, I also join in Tai Yuen as tenant."

領展 Link