凝聚社區 傳揚關愛
董事到訪「愛 • 匯聚」受助項目
Board Visits to
Link Together Initiatives' Projects
街市食材轉化熱食 社區送暖
Bringing Aid to the Community With Food Surplus
齊惜福主辦「生活添惜菜，盛食齊分享」剩食回收計劃，獲得領展「愛 • 匯聚計劃」資助，於領展旗下屯門及九龍東區街市回收可食用剩餘食材，每天製成近千個餐盒，贈予有需要的人士，減少資源浪費。由於得到領展資助購置冷藏車，運送過程的損耗大幅減少，食材使用率提升至接近100%，回收食物種類亦由原來的蔬果，擴展至糕點、麵包、冷藏食品、醬料等。
領展主席聶雅倫、董事張利民及陳寶莉，早前參觀該會位於油塘的社區廚房，並與項目負責人交流意見。
Organised by Food For Good Limited, 'Help the Aged, Teach the Young' is a Major Project Fund project sponsored by Link Together Initiatives. The scheme aims to reduce food waste through distributing cooked meals to the underprivileged made from surplus food collected at Link's fresh markets in Tuen Mun and Kowloon East. Supported by a new refrigerator truck purchased through a Link donation, the project has expanded its reusable foods to include bakery products, and frozen food and sauces, increasing its food usage rate to nearly 100 per cent.
Link's Chairman Nicholas Allen, and Board Members Andy Cheung and Poh Lee Tan, exchanged ideas with project representatives about the project during a visit to Food For Good's community kitchen in Yau Tong.
培育導盲犬 支持視障人士
Supporting Guide Dog
Training and Development
領展「愛 • 匯聚計劃」連續第二年捐款資助香港導盲犬協會，用作本地繁殖及培訓導盲犬。該項目由澳洲購入的母犬已於４月初抵港，而去年引入的八隻導盲幼犬，其中兩隻正接受導盲犬工作訓練，其餘６隻正由寄養家庭托管，學習生活常識。
主席聶雅倫最近出席該會與導盲犬使用者及寄養家庭的定期聚會，了解使用者的需要，還親身上陣學習導盲犬訓練指令。
除以上項目，領展一直多方面支持視障人士，包括歡迎導盲犬進入物業，並透過公眾教育活動及員工培訓，為他們提供支援。
Link Together Initiatives is sponsoring the Hong Kong Guide Dogs Association's local guide dog breeding and training programme for the second year in a row. A breeding female dog was imported to Hong Kong in April, with two out of eight guide dog puppies under training, and the other cadets beginning their pre-school socialisation programme with their foster families.
Link's Chairman Nicholas Allen recently joined a regular meeting of guide dog foster families and users, learning more about the needs of the visually impaired. Nick also had first-hand experience in commanding a guide dog undergoing training.
In addition to welcoming guide dogs and their users to its shopping centres, Link has supported them through staff training and public education programme.
粵劇遊戲工作坊 促長幼共融
Promoting Intergenerational
Harmony Through Cantonese Opera
主席Nick Allen（右圖）及董事Elaine Young（左圖）參加粵劇工作坊時非常投入。
Chairman Nicholas Allen ( photo on right ) and Board Member Elaine Young ( photo on left ) took part in the 'Cha Duk Chang in 3 Generations' workshop.
由「愛 • 匯聚計劃」贊助的「開心三代查篤撐 ─ 粵劇ABC」粵劇遊戲工作坊，項目近日到訪屯門一間小學，讓300多名小學生及長者一同參加粵劇工作坊，透過粵劇推動長幼共融。領展主席聶雅倫及董事Elaine Young亦有參與其中。
項目旨在引發兒童對學習粵劇的興趣，並促進三代關係。聶雅倫說：「在香港幾十年，從未試過與300多人一起參加粵劇活動。小朋友玩得很投入，長者笑得很燦爛，這個計劃是非常成功。」
A Major Project Fund project sponsored by Link Together Initiatives, 'Cha Duk Chang in 3 Generations', held a Cantonese opera workshop in Tuen Mun, which attracted more than 300 primary school pupils and seniors. The project aspires to promote harmony among three generations through engaging children and the elderly in Cantonese Opera workshops and performances.
Link's Chairman Nicholas Allen and Board Member Elaine Young also took part in the workshop. Nick called the activity a 'great success', watching children and the elderly having a fantastic time as they participated.
領展贊助 8 位香港青年北京全國街舞比賽奪冠
Link - Sponsored Hong Kong Youths Win National Dance Competition in Beijing
街舞是青年喜愛之潮流文化，協青社的「嘻哈學校」自2013年起，獲領展「愛 • 匯聚計劃」資助近340萬港元，成立黃昏外展服務，藉街舞訓練接觸逾25,000名青少年，建立正面的成長環境及社交圈子。
今年特別資助協青社4月舉行香港嘻哈公開選拔賽，8位優秀選手及學員從380名青少年舞者中脫穎而出，代表香港於7月出戰北京領展歐美匯( EC Mall ) Fight-For-What全國街舞精英挑戰賽，並且擊敗千名全國精英，取得隊際賽冠軍，凱旋而歸。
Youth Outreach's 'School of Hip Hop' has received nearly HK$3.4 million in donations from Link Together Initiatives since 2013 in support of its outreach programme for young night drifters. Over 25,000 youths have become involved with the scheme to help them lead a healthier life.
With the assistance of Link Together Initiatives, the project organised a local street dance competition in April, which saw 380 local youngsters vying for the championship. The eight winners represented Hong Kong and took the championship at a national street dance contest at Link's EC Mall in Beijing in July.
領展持續支援獎學金得主 作育人才
Nurturing the Personal Development of Link Scholars
領展去年推出「第一代大學生獎學金」，捐出200萬元獎學金，亦持續支援100名得主的個人發展，協助認識職場及商業運作。其中兩名獎學金得主Calvin及Rocky，把獎學金用於學業，更出席領展員工講座，聽取傳媒人鄭丹瑞分享個人克服人生挫折的奮鬥經過，並感到十分受用。
領展將優先取錄獎學金得主為暑期實習生，現於理大修讀土木工程的Calvin，得知領展有專責工程部門，十分有興趣嘗試，相信有助其專業發展。
自小立志加入紀律部隊的科大商學生Rocky同樣期望得到實習機會，以助認識社會，而講者提到「關關難過關關過」，啟發他個人要積極正面，緊守信念。
The 'Link First Generation University Student Scholarship' scheme has offered HK$2 million in scholarships to 100 youngsters beginning their tertiary education. The students will also receive ongoing support from Link, with access to life in the workplace experiences and business operations. Two of the scholars, Calvin and Rocky, joined a staff seminar where veteran media professional Lawrence Cheng talked about overcoming great odds in life.
Link Scholars also receive priority when Link recruits summer interns and management trainees. Calvin, a civil engineering undergraduate at the Hong Kong Polytechnic University, said he was interested in internship opportunities with Link, which would be useful for his professional development.
Aspiring to join the disciplinary forces, Rocky, a business undergraduate from the Hong Kong University of Science and Technology, said he was inspired by Lawrence Cheng's positive attitude and unswerving commitment to his goals.
支援商戶 優化管理能源
Engaging Tenants to Manage Energy Consumption
領展一直致力節能減排，截至2016年3月的全年總耗電量，較2010年下降26.3%，有效控制運營成本。領展以其專業知識，透過提高節能意識，亦可令商戶受惠。能源管理既有助企業降低成本，亦有利環保，領展夥拍初創能源科技企業Blue Sky，推出先導計劃，協助商戶監測和管理用電，減少碳足跡。
該計劃由5月開始，為期六個月，於六個領展商場內的七個食肆及零售商舖裝設由Blue Sky開發的能源監測系統，提供各種用電數據和相關分析，包括用電量、用電分佈及趨勢、以及改善建議。有資料數據以錶板方式顯示，並可於平板電腦檢視，方便用戶使用。系統更會針對不同設備類型，如空調、電燈、插座和廚房電器等作出監測分析，以助找出節能機會。
負責計劃的團隊亦安排簡介會及商戶訪問，了解商戶的需求和用電習慣，提高商戶員工的節能意識。計劃期內團隊將緊密跟進商戶情況，並會按系統分析結果，就改善硬件設置及日常運作向商戶作出建議。
領展正朝著「30/20 願景」進發，即在 2020 年前實現每年耗電量較 2010 年水平減少 30% 的目標，藉著一系列措施節能減排。當中包括樓宇管理系統監控旗下空調商場溫度，確保室內温度適中，而透過更新硬件，例如引進全新水冷式空調機組、環保照明設備，節能效益亦有所提高。
Link has been diligent in reducing energy consumption across its portfolio, achieving a 26.3% reduction from 2010 levels as of March, 2016. These efforts have been instrumental in helping Link to manage operating costs. Link's expertise in this area can benefit its tenants by improving their energy savings awareness. Managing energy is not just an environmental responsibility, but can also help bring down business operating costs. In this regard, Link has initiated a pilot programme with Hong Kong startup and energy technology firm BlueSky, to help tenants reduce their energy use through the monitoring and management of their electricity consumption.
As part of a six-month energy-saving project that commenced in May, BlueSky's energy monitoring system was installed at seven participating F&B and retail outlets in six shopping centres. The system will generate a wide range of useful data and insights, including baseline consumption, energy use distribution, daily trends, and actionable recommendations, presented in an engaging dashboard format and viewable on a tablet computer. Energy consumption patterns for different appliance types, such as air conditioners, lights, sockets, and kitchen appliances, are also available to help identify opportunities for savings.
Meetings and store visits are also being arranged to understand tenants' needs and energy use habits, while enhancing staff awareness about energy efficiency. The project team will actively engage tenants throughout the project period and, based on the system insights, recommend ways to reduce energy use through making improvements to hardware and work practices.
Link is on track to achieve its '30/20 Vision', which sets a 30 per cent reduction target for total energy consumption (based on 2010 levels) before 2020. Among Link's various energy-saving initiatives, a Building Management System has been put in place that monitors temperature levels at its air conditioned properties to achieve optimal indoor temperature, and to enhance energy efficiency. Link is also deploying more energy-efficient hardware, such as new water-cooled air conditioning units, and energy-efficient lighting devices, to replace out-dated systems across its portfolio.
領展積極響應 《戶外燈光約章》
Link supports 'Charter on External Lighting'
領展重視可持續發展，致力推動節能減排，最近簽署由環境局推出的《戶外燈光約章》，每日晚上11時至早上7時，關掉旗下107個遍布港、九、新界的商場之戶外燈光裝置，涉及逾2000個廣告燈箱、商店招牌等，減少能源消耗及光滋擾，為最多物業參與有關《約章》的機構之一。領展將獲發由環境局頒發的「鉑金獎」獎狀及證書。參與的物業均貼有《戶外燈光約章》，以便公眾識別。
Continuing its commitment to environmental sustainability, Link has signed the Environment Bureau's 'Charter on External Lighting' to promote energy saving.
Around 2,000 signage boards and advertising lightboxes at 107 Link properties throughout Hong Kong will be switched off from 11pm to 7am every day. This practice not only saves electricity and reduces energy consumption, but also minimises lighting nuisance, providing a more desirable living environment for the local neighbourhood.
茶餐廳集團優質出品取勝
自創美食迎合本地口味
Cha Chaan Teng Chain
Brings Quality and Innovation to Link
服務顧客逾40載的港式茶餐廳翠華，旗下餐廳網絡覆蓋全港各區，單是於領展物業已設有四間分店，包括黃大仙中心、大興商場、尚德廣場及富東廣場。該公司負責人表示，集團一直以「快靚正」為服務宗旨，竭力推廣本土飲食文化，並以香港地道飲食口味為本，不斷為出品注入新元素，提供中西薈萃的地道特色美食。
該集團設有標準化平台，透過中央廚房、集中採購及中央存倉，提高食品質素及營運效率。「集團服務對象主要為本地市民，分店多位於人口密集的商業及住宅區，未來會重點於人流高及具發展潛力的商場及工業區開設分店。我們期望繼續憑藉優質食品及服務累積口碑，並且用心服務社區內的街坊。」
Building on its 40-year history of Hong Kong-style restaurants across Hong Kong, cha chaan teng chain Tsui Wah Group has established four Link locations, including Temple Mall, Tai Hing Shopping Centre, Sheung Tak Plaza, and Fu Tung Plaza. The company's representative said the Group is committed to promoting local culinary culture with innovation to traditional dishes that fuse Eastern and Western cuisines.
The Group has set up a central platform to better manage food quality and costs through bulk purchasing, and a central kitchen and warehouse. Having established a strong foothold in prime locations, the Group says it is looking to enhance its presence in shopping centres, and commercial and industrial areas, with heavy pedestrian customer flow. Continuing to attract and serve local residents in the community will come through growing its reputation for quality food and services.
待客以禮 代代相傳
An Enduring Tradition
of Top Service
服務社區25年的佳佳百貨，位於愛民街市，主要發售家居「貼身」用品，例如毛巾、內衣、襪子和睡衣等。負責人Angel五年前接過由父親創立的生意，亦秉承他的營商理念，處處待人以禮，對長者特別關顧，因而贏得一批忠實擁躉。
Angel表示，即使客人只買幾塊錢的東西，亦會衷心說句多謝，遇有客人挑選翻亂貨架，亦絕不會介意。「跟顧客成為好朋友，令我最為窩心，有的會等我遠行回來才買東西，亦有居於遠至將軍澳及青衣的顧客，會因有禮的服務態度、優質的貨品，專程回來光顧。」
邨內有不少獨居長者，Angel還會為他們免費改衫，節省開支。隨著愛民街市2013年完成提升工程，店舖亦有所擴充，貨品種類增加兩成，提供更多選擇。
Serving the community for 25 years, Oi Man Market tenant 'Kai Kai Household Store' sells everyday household items such as towels and sleepwear. Current shop owner Angel took over the business from her father five years ago, continuing his philosophy of friendly, customer-centric service that has attracted many loyal patrons.
Angel said she always gives a heartfelt thank you to her customers, even those who have only spent a few dollars, and never feels displeased when customers mess up the shelves as they select goods. "I feel most touched when customers become my good friends," said Angel. "Because of my friendly attitude and the high-quality of our offerings, some customers have held off their shopping to wait for me to come back from a long trip, and some even travel long distances to shop here."
To help relieve financial burdens of the elderly, Angel also alters their new clothes for free. The shop expanded after the market's refurbishment in 2013, enabling Kai Kai Household Store to increase its product mix by 20 per cent, bringing even more diverse choices to the community.
喜劇大師詹瑞文
傳授以服務贏取顧客心
Comedian Jim Chim Says Winning
Customers' Hearts Is No Joke
領展「商戶學堂」邀得喜劇大師詹瑞文分享其營商之道，更透過互動遊戲，即場與商戶示範如何透過服務贏取顧客心，令在場參與的250名商戶及代表，笑足120分鐘。
一個品牌的成功，詹瑞文認為，老闆首先要對他所做的工作有熱誠，只要是自己喜歡做的事，你會帶著喜悅的心情去經營，即使是面對困難或逆境仍會堅持。
他指出，快樂是一種習慣，人生不是永遠一帆風順，而笑是會感染身邊的人。從商者要致力令員工開心，感染顧客，讓他們有難忘的體驗，透過以服務贏取顧客心，顧客自自然然會再光顧。
At a Link Tenant Academy seminar, popular comedian Jim Chim shared his views on running a business, and through various interactive games, demonstrated how retailers can win customers' hearts with the right service attitude. Two hundred and fifty participants from Link's tenant mix enjoyed this laughter-filled educational event.
Jim said the success of a brand depends on whether its owner is passionate about his or her job, which makes the owner feel joyful and motivated.
"Happiness is a habit," said Jim. "Though life is full of ups and downs, smiles are infectious. Business is about making staff happy, who will in turn make customers feel the same, giving them memorable shopping experiences. Winning customers' hearts through service is the key to having them come back."
服務街坊30載
老牌商戶
歡呼聲中榮休
Bidding Fond
Farewell
to Retiring Tenants
服務屯門街坊34載的老牌「茶記」—H.A.N.D.S
愛羣薄餅餐廳，揉合中西文化特色，貌似古色古香的茶居，內裏供應西餅蛋榚和洋葱豬扒飯等美食，最近在一片歡呼聲中光榮結業。
老闆平哥因年事已高、未能找到合適繼承人而決定退休，得到領展安排傳媒訪問後，顧客紛紛到訪，跟老闆及員工拍照留念和道別，生意因此大升四成，街坊的支持令他最為感動。
屹立禾輋廣場四分一世紀的南城雪糕屋，亦因老闆城哥退休，跟顧客話別。大批顧客看到報道後聞風而至，希望再嚐其招牌乳酪雪糕，並專程道別，令他感受到濃濃的人情味。城哥感激領展前線同事多年來的熱心幫助。
Oi Kwan Restaurant at H.A.N.D.S, with a blend of Western dishes and Chinese tea house decor, has closed for good after its shop owner decided to retire because of old age.
The popular eatery has served customers at Tuen Mun for 34 years, and saw a 40 per cent increase in business as customers came to farewell shop owner Uncle Ping and his staff. Uncle Ping said he was most touched by the outpouring of support.
Nam Shing, a 25-year-old snack shop at Wo Che Plaza, has also closed its doors following shop owner Uncle Shing's decision to leave the workforce. After learning about the news from media reports, many customers visited the shop to taste its famous frozen yoghurt a final time, and wish Uncle Shing all the best. He was thankful to customers for their support, as well as to Link's frontline staff for their assistance over the years.
