競逐人才 心態定成敗
Building a Strong Team with a "Can-Do" Mindset
「努力不懈，永不言敗」正是Albert的座右銘。「心態決定成敗，所謂『沉舟側畔千帆過，病樹前頭萬木春』，人生起伏難免，遇上逆境保持積極正面，有助從容克服困難。」工作以外，打乒乓球及聽音樂是他減壓的良方。
The motto that Albert lives by is "Giving one's best. Never give up." "Success or failure is determined by our perspectives," he said. "Clear sailing is not always possible in life. It is important to rise to adversity by staying positive and looking at the bright side." He manages his own daily pressures by playing ping pong and listening to music.
過去一年公司在各方面均有長足發展，隨著物業發展、內地投資等新業務範疇陸續落實，領匯的人力資源亦需作相應調整。曾於多家大型企業擔任要職的人力資源及行政總監Albert (楊成和)，其跨地域、跨行業的管理經驗及樂觀積極的人生觀正好可以大派用場。
「挑戰與機遇正如錢幣的兩面，業務的新方向將帶來優化人才庫的良機。」Albert如是說。是的，公司參與物業發展項目，正好讓員工拓展專業視野。
「跨境業務可讓員工到外地辦事處短期工作，增廣見聞，豐富經驗。領匯營運表現近年持續提升，並且加入恒生指數，無疑將進一步提升我們於人力市場的地位，有助延攬更多人才。」
這正是領匯引人入勝之處 — 不斷攀登高峰，不斷尋求突破。
對於推廣公司的ＶＭＶ（即抱負、使命、價值），領匯一向不遺餘力。「為讓內地員工秉持同一信念，我們正編訂當地的人事管理規章，且會兼顧兩地文化差異。」近期公司亦已舉辦多場研討會，就物管、法制及稅務等範疇等最新發展，加強同事對內地市場的認知。
Albert認為，今天的員工，不再單純看金錢報酬，亦期望有均衡發展。「要贏取員工的心，人力資源策略需要著重與員工的互動及溝通。員工的意見和訴求必須重視，例如最新的關顧措施，Caring Room 及員工專享商戶優惠等，都是接納員工的建議後推出。」
剛踏入上市的第十年，連同上市前首年的工作，公司內有44位一直並肩作戰的資深員工，他們的熱誠和貢獻令人感動。公司向他們頒發長期服務獎，更特別邀請其家人參與，一起分享難忘的一幕。
縱橫商場多年的Albert深信：「粒粒皆星的球隊組合，並非必勝的保證。隊員之間加強默契和協作，發揮合作精神，才是團隊致勝關鍵。」
The Link made great strides in a number of areas last year. The company's diversification into property development and investment in the Mainland has called for adjustments to its staff structure. Albert Yeung, Director (Human Resources & Administration), brings rich experience and a positive outlook to his role, having served in a number of multinational companies across various industries.
Albert considers challenge and opportunity as two sides of the same coin, with The Link's continuing changes as catalysts for staff development. Undertaking property development will allow The Link to bring in new talent while enriching the professional exposure of its staff. "Cross-border operations will provide overseas short-term postings through which employees can broaden their outlook and enrich their experience" said Albert. "Our recent inclusion in the Hang Seng Index has also no doubt raised our employer standing, putting us in an even stronger position to recruit talent."
"We are also developing a human resources policy for our Mainland operations to reflect our 'Vision, Mission, Values', while allowing for flexibility to accommodate the cultural differences between Mainland China and Hong Kong," Albert explained. Seminars have been organised to enhance staff knowledge of the Mainland market in areas such as property management, law and tax.
Albert believes that, nowadays, employees look beyond financial rewards, and value balanced development. "Human resources strategies need to address the broader needs of employees," said Albert. "Some of our recent initiatives, like the Caring Room and merchant offers for staff, are our responses to suggestions from employees. The Link has also organised the Long Service Awards, where we celebrate with both the awardees and their family members."
He also places strong emphasis on an open and tolerant team-based culture. "An all-star team is no guarantee of victory," he said. "We must learn to work well together and win as a team."
邁向上市十周年 周年晚宴謝員工
Showing Appreciation to Staff at the Annual Dinner
年度周年晚宴在1月舉行。自上市至今，一直有不少同事與公司並肩作戰，公司今年起設立長期服務獎，44位得獎員工帶同親友出席周年晚宴，並由主席蘇兆明親自頒獎。主席致辭時表示，「發展」一詞具有雙重意義，公司不但首度涉足物業發展項目，而隨著營運日趨成熟，團隊累積豐富經驗，業務正邁向新發展台階。
近900名員工出席，晚會以「創建開心社區」為主題，並回顧多年以來取得的成就。行政總裁王國龍於會上將領匯的十年發展，比喻為一名嬰孩，因為得到悉心栽培，轉眼間長大為資優的上進青年。領匯首度入標競投觀塘核心商業區項目，一擊即中，他亦即場為同事簡介該最新商業發展計劃。
As The Link stepped into its tenth year of trade since its IPO, 900 staff members joined the annual dinner in January. The Link's Chairman Nicholas Sallnow-Smith presented the inaugural "Long Service Award" to 44 staff members who have each served the company for over 10 years. In his speech, he also pointed out the double meaning of "development", now that The Link is engaged in the property development business and entering a new phase of development as its operations mature.
The event's theme was "Building a Happy Community". CEO George Hongchoy likened The Link's first ten years to a baby growing quickly into a gifted young person, thanks to the care and attention of The Link's dedicated staff. He also introduced the Kwun Tong commercial site for which The Link had just placed a winning bid.
「The Link's Got Talent」 參賽同事表演合唱歌曲，眾人落力吶喊打氣，氣氛熱烈。
Staff members give entertaining
performances on stage.
44位員工獲頒首屆長期服務獎。
44 staff members are presented the inaugural "Long Service Award".
精益求精 領匯卓越大獎
Service Excellence Honoured through the
"Mystery Shopper Programme"
自2011年推出的「神秘顧客評核計劃」，透過良性互動及獎勵，提升設施管理及顧客服務質素。去年更推出網上課程，簡要地分享優質服務的要訣，以助同事溫故知新，精益求精。
今年首輪評核亦作出優化，首度加入五個已完成提升的街市，並按商場規模分成兩組，並選出各組最佳商場。領匯商場整體得分85.2，較市場上其他商場高出4.8分。最近兩輪的評核中，勝出的前線同事、分區團隊和服務承辦商，於周年晚宴及員工大會獲頒「領匯卓越大獎」以作表揚。
Launched in 2011, The Link's "Mystery Shopper Programme" aims to encourage healthy competition among frontline service teams.
The latest "Mystery Shopper" assessment round was enriched by adding a fresh market award category, and grouping the shopping centres into two new categories based on size. The Link's properties achieved an overall score of 85.2, which is 4.8 points higher than the benchmark. The winning teams from the latest two assessment rounds were presented with The Link Award at the Staff Town Hall and at the annual dinner.
「開心先鋒」 員工大會發放正能量
Happy Ambassadors Spread Fun at Staff Town Hall
迎接領匯邁向十周年重要里程，108位同事組成「開心先鋒」團隊，透過溝通和活動向各方傳送正能量，並率先於11月員工大會上，與同事大玩遊戲，同時介紹公司品牌未來的發展方向。公司喜事重重，除了購入現崇山商場，並完成大型資產提升項目H.A.N.D.S，更加入選恒生指數。行政總裁王國龍及首席財務總監張利民於對談環節，講述令人振奮的發展，並且簡介最新中期業績。
As The Link approaches the tenth anniversary of its IPO, 108 staff members have formed a team of Happy Ambassadors to help spread positive energy. At a town hall meeting in November, they engaged all staff through group games and unveiled the company's new direction in branding. CEO George Hongchoy and CFO Andy Cheung also spoke to staff about The Link's exciting new developments.
「開蠔教學班」
All About Oysters
生蠔味美，深受食家愛戴，跟白酒更是最佳配搭。為推廣工作及生活平衡，見習管理人員分別在11月及1月於員工加油站舉辦「開蠔教學班」，反應踴躍。參加的同事除了品嚐即開的新鮮生蠔，更由導師講解生蠔清潔方法、各品種特質、配搭飲料等相關知識。
To promote work-life balance, Management Trainees organised two classes on oyster shucking in November and January. Both were well received by participants, who had the chance to learn about how to clean oysters, different types of oysters, and what drinks to pair with them.
全新Caring Room設備完善
Caring Room Caters to Mothers Needs
公司一直注重在職父母的需要，早於2011年起提供侍產假，最近亦因應同事於公司內聯網提出的建議，於兩個觀塘辦事處為在職媽媽設立Caring Room，配備雪櫃、微波爐等，務求提供一個設備完善、舒適及衞生的空間。
用過Caring Room的同事表示，感謝公司迅速回應同事建議，為在職媽媽提供高度私穩的空間，房內專用的雪櫃及消毒用品，衞生更有保障。
Acting on views expressed by staff, The Link set up a Caring Room in its Kwun Tong offices. Equipped with a refrigerator and microwave oven, this hygienic private lactation space was designed to meet the needs of working mothers. Users of this facility commended the company on its prompt response to staff's suggestions.